This is why many of our support forum threads are public and available to be searched and viewed. Currently, when I paste the link into Microsoft Word, the warning that Microsoft Word cannot locate the Internet Proxy appears. Below are some discussions about the issue with Mac and MS Word.
-->Symptoms
When you create a hyperlink in an Office document and then select the link, you may receive one of these error messages:
Unable to open <URL>. Cannot locate the Internet server or proxy server.
Unable to open <URL>. Cannot open the specified file.
<URL> = the hyperlink you inserted.
Note
The hyperlink does work if you type it directly in the browser or in the Open box of the Run dialog box (select Start, and then select Run).
Cause
This problem occurs when the following conditions are true:
- You are using Microsoft Internet Explorer:
- A proxy server -or-
- A firewall that does not allow HTTP requests to be placed on your local network
- Internet Explorer is not your default browser.
- The ForceShellExecuteregistry key is not present in the following location or is not set to 1:For 32 bit Office Versions installed on 64 bit OperatingSystemsHKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftOffice9.0CommonInternetFor 32 Bit Office Versions installed on 32 bit Operating Systems or 64 Bit Office Versionsinstalled on 64 bit Operating SystemsHKEY_LOCAL_MACHINE SoftwareMicrosoftOffice9.0CommonInternet
Workaround
Important
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, select the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To have us work around this problem for you, go to the 'Here's an easy fix' section. If you prefer to fix this problem manually, go to the 'Let me fix it myself' section.
Here's an easy fix
To fix this problem automatically, select the Download button. In the File Download dialog box, select Run or Open, and then follow the steps in the easy fix wizard.
- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.
Let me fix it myself
To work around this issue, either add the ForceShellExecute subkey, if it is not present, and set the Value data, or if it is present, set the Valuedata of the ForceShellExecute subkey.
Adding the Internet Subkey to the Registry and Setting the Value Data
- Quit any programs that are running.
- select Start, and then select Run. Type regedit in the Open box, and then select OK.
- In Registry Editor, browse to one of the following subkey (create the keys when they do not exist):For a 32 Bit version of Office on 64 bit version of WindowsHKLMSOFTWAREWow6432NodeMicrosoftOffice9.0CommonInternetFor a 32 Bit version of Office on 32 bit version of WindowsHKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice9.0CommonInternetFor a 64 Bit version of Office on 64 bit version of WindowsHKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice9.0CommonInternet
- Make sure the Internet subkey is selected. On the Edit menu, point to New, and then select DWORD Value. Add the following registry value:Value Name: ForceShellExecute
- Double-click ForceShellExecute, and then set the Value data to 1. Select OK.
- On the Registry menu, select Exit.
Did this fix the problem?
Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
More Information
A hyperlink may not go to a Microsoft Word document or a Microsoft Excel worksheet after you use this workaround.
Office uses the Urlmon.dll file to handle all Internet transitions.
In this case, the Urlmon.dll file sends a request to get a file via http:// through the proxy server. The proxy server sees that the request came from Internet Explorer, based upon the HTTP User Agent field of the http://request. It then gives an error 403, basically saying 'Access Denied.'
The Urlmon.dll file gets this and simply returns the error message mentioned earlier. The error means that the request failed, but it never states why it failed.
The workaround is to simply use a ShellExecute() on the URL. This allows the operating system to start the URL on the default browser. If the default browser is not restricted by the proxy server, the proper page is displayed.
Bu makaleyi çevirmeye henüz kimse yardımcı olmadı. SUMO'da nasıl çeviri yapıldığını zaten biliyorsanız hemen çevirmeye başlayabilirsiniz. SUMO'daki makaleleri nasıl çevireceğinizi öğrenmek isterseniz buradan başlayabilirsiniz.
If you have a problem connecting to a website, you may see error messages like Server Not Found. This article describes how to troubleshoot problems that cause this error.
- For troubleshooting other error messages, see Error loading websites.
![Server Server](/uploads/1/2/5/8/125839975/737815549.png)
Table of Contents
- 3Firefox cannot load websites but other browsers can
- 4Firefox cannot load certain websites
To begin, try opening a website in another browser (such as Internet ExplorerSafariEpiphany or Chromium).
- If all other browsers cannot load the website, move on to the No browsers can load websites section.
- If the other browsers can load the website, skip ahead to the Firefox cannot load websites but other browsers can section.
If neither Firefox nor your other browser can load websites, your problem is not in Firefox so you should seek help elsewhere.Apple support includes these articles:Microsoft support includes these articles:
- (OS X 10.8 Mountain Lion): If you can't connect to the Internet
- (OS X 10.9 Mavericks): Solve problems with connecting to the Internet
- (OS X 10.10 Yosemite): Solve problems connecting to the Internet
- (OS X 10.11 El Capitan): Solve problems connecting to the Internet
- (OS X 10.12 Sierra): Troubleshoot connecting to the Internet
- (Windows 10): Why can't I get online? and Fix network connection issues in Windows 10
- (Windows 8): Why can’t I get connected?
- (Windows 7): Why can’t I get connected?
- (Windows Vista): How to troubleshoot network connectivity problems in Internet Explorer
- (Windows XP): How to troubleshoot home networking in Windows XP
You should also check the following:You should begin by checking the following:
- Make sure your modem and/or router are both on and are not indicating errors.
- If you are using a wireless connection, make sure that you are connected to the right access point.
- Make sure your Internet security software (including firewalls, antivirus programs, anti-spyware programs, and more) is not blocking connections to the Internet. For instructions on how to configure these programs, see the Configure firewalls so that Firefox can access the Internet article.
- If you use a proxy server, make sure that the proxy server can connect to the Internet. For instructions on configuring proxy settings in Firefox, see Firefox connection settings below.
If Firefox cannot load websites, but your other browser can, follow the instructions below.
Cannot load websites after updating Firefox
If you were able to load websites until you updated Firefox, your Internet security software (including firewalls, antivirus programs, anti-spyware programs, and more) is likely preventing Firefox from connecting to the Internet. Some Internet security programs can block Internet access even when they are in a 'disabled' state.
In general, you should remove Firefox from your program's list of trusted or recognized programs, then add it back. For instructions on how to configure these programs, see the Configure firewalls so that Firefox can access the Internet article.
Firefox connection settings
If you connect to the Internet through a proxy server that is having connection problems, you will not be able to load websites. To check your connection settings in Firefox:
- Click the menu button and select ..
- Select the General panel.
- Scroll down to Network Proxy and click .
- Change your proxy settings:
- If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
- If you connect to the Internet through a proxy, compare Firefox's settings to another browser's (such as Internet Explorer - see Microsoft's guide to proxy settings) (such as Safari - see Safari for Mac: Set up a proxy server with Safari).
- Click to close the Connection Settings window.
- Close the about:preferences page. Any changes you've made will automatically be saved.
- Click the menu button and select ..
- Select the Advanced panel.
- Select the Network tab.
- In the Connection section, click .
- Change your proxy settings:
- If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
- If you connect to the Internet through a proxy, compare Firefox's settings to another browser's (such as Internet Explorer - see Microsoft's guide to proxy settings) (such as Safari - see Safari for Mac: Set up a proxy server with Safari).
- Click to close the Connection Settings window.
- Close the about:preferences page. Any changes you've made will automatically be saved.
DNS Prefetching
DNS Prefetching is a technique Firefox uses to speed up loading new websites. To disable DNS Prefetching:
- In the address bar, type about:config and press EnterReturn.
A warning page may appear. Click to continue to the about:config page. - Right-clickHold down the control key while you click in the list of preferences, select New, and then select Boolean.
- In the Enter the preference name field, enter network.dns.disablePrefetch and click .
- Select true when prompted to set the value and click .
- In the address bar, type about:config and press EnterReturn.
A warning page may appear. Click to continue to the about:config page. - In the Search field at the top of the page, enter network.dns.disablePrefetch.
- If the preference does not already exist, select Boolean and click the Add button to create the preference.
- Change the preference value from false to true by pressing the Toggle button.
IPv6
Firefox supports IPv6 by default, which may cause connection problems on certain systems. To disable IPv6 in Firefox:
- In the address bar, type about:config and press EnterReturn.
A warning page may appear. Click to continue to the about:config page. - In the Search field, enter network.dns.disableIPv6
- In the list of preferences, double-clickclick the Toggle button next tonetwork.dns.disableIPv6 to change its value from false to true.
If you find that Firefox can load some websites but not others, first clear your Firefox cookies and cache:
- Click the Library button , click and select .
- In the Time Range to clear: drop-down, select Everything.
- Click the arrow next to Details to display the list of items that can be cleared.
- Select both Cookies and Cache.
- Click .
- Click the Library button , click and select .
- In the Time Range to clear: drop-down, select Everything.
- Below the drop-down menu, select both Cookies and Cache.
- Click .
Check for malware
If clearing your cookies and cache did not enable you to load the websites that did not work in Firefox, you should check your computer for malware. Certain types of malware are known to target Firefox and can prevent it from loading various websites:
- If you have an antivirus or Internet security program, update its detections database and do a full scan of your system.
- If you still have problems, see How do I get rid of malware?.
Based on information from Error loading websites (mozillaZine KB)